Privacy Policy

Introduction

VISA INDUSTRIA ATACADISTA LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or engage with our stationery retail services.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address when you make inquiries or create an account.
• Transaction Information: Purchase history, product preferences, payment details, and invoice records.
• Business Information: Company name, CNPJ, and address for business accounts and wholesale orders.
• Communication Records: Correspondence regarding orders, inquiries, and customer support.
• Preference Data: Product interests and shopping preferences to improve your experience.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To provide customer service and support
• To send order confirmations and updates
• To process payments and issue invoices
• To manage business accounts and wholesale orders
• To inform you about promotions and new products (with your consent)
• To improve our products and services
• To comply with legal and tax obligations

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely, and customer data is stored with access limited to authorized personnel.

Data Retention

We retain your information for the periods required by Brazilian tax regulations and commercial laws. Transaction records are maintained as required by fiscal authorities. Customer account information is retained while your account remains active.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery partners to complete product shipments
• With payment processors for transaction handling
• To comply with legal obligations or court orders
• To protect our rights, property, or safety

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal data
• Opt-out of marketing communications at any time
• Request data portability
• File a complaint with the National Data Protection Authority (ANPD)

Marketing Communications

With your consent, we may send you information about new products, promotions, and special offers. You can opt-out of marketing communications at any time by contacting us or using the unsubscribe option in our communications.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: